Talking Wisely Season 3: Conversations Shaping the Future of Claims

If you’re trying to better understand how insurtech, claims, and medical documentation are evolving, Talking Wisely is Wisedocs’ place for those conversations. Hosted by our team of industry experts, this podcast creates space for honest discussions on how AI shows up in real insurance and healthcare workflows, from early experimentation to day-to-day use inside operations teams. About 84% of health insurers report they are already using AI or machine learning in their operations, which makes these conversations timely and very real for claims, medical, and legal professionals.

We started our podcast Talking Wisely because so many people are trying to make sense of AI medical record review, AI medical summaries, AI medical chronology, and how clinical reports fit into claims without losing trust or accuracy. Instead of surface-level takes, we sit down alongside experts to learn from across insurance, medical, legal, and independent medical evaluation settings. The focus stays practical, grounded, and human, helping you understand how these changes show up in everyday practice, not just on paper.

Meet the Hosts of the Talking Wisely Podcast

At the mic are Connor Atchison, Founder and CEO of Wisedocs, and Jenna Earnshaw, Co-Founder and COO. Connor brings a builder’s perspective shaped by working closely with carriers, case management teams, and technology partners, while Jenna adds an operational lens rooted in scaling products responsibly within complex, regulated environments. Together, they guide conversations with curiosity, clarity, and a deep respect for how this effort shows up in practitioners’ roles.

Across the season, they’re joined by voices from insurance, patient care, legal, medicolegal, independent medical evaluations, and insurtech. Dialogues stay anchored in workflows like medical record overviews, medical chronologies, and claims documentation, reflecting a reality many teams are already living, where AI can support roughly 80% of the medical record review workflow while clinicians and experts remain closely involved. The conversations focus on how this support fits into real practice, how trust is maintained, and where the claims industry is headed next.

Conversations on AI Medical Summaries and Chronologies

Season 3 has opened with honest conversations focused on what AI really looks like inside insurance and claims work. The first episodes tackled the gap between hype and reality, with clear discussion around transparency, bias, and how humans and machines need to work together when handling sensitive medical and legal data. That balance matters. Trust increases by nearly 4x when human oversight is part of the process, and it’s a theme that comes up again and again as teams think through responsible AI use.

We have also spent time looking outward at the broader market, including Canada’s insurtech ecosystem and the growing collaboration between carriers, startups, and industry leaders. Throughout the four episodes, a consistent theme keeps surfacing. Strong AI medical summaries and AI medical chronologies depend on trust, governance, and practical adoption inside everyday workflows. That momentum has set a clear tone for the rest of the season and reflects how organizations are approaching medical recordkeeping today.

What’s Next for Talking Wisely

Coming up, we’ll take these discussions further by looking at how AI actually scales within large organizations. We’ll hear carriers and leaders navigate AI for medical records, sharing what takes time and how teams are using AI medical record summaries and medical chronology software in day-to-day claims work.

We’ll also keep the focus on people. Assurance, oversight, and changing talent needs will stay front and center as we explore how groups build confidence in AI medical summaries and put the right guardrails in place while growing responsibly.

Stay Connected with Talking Wisely and Wisedocs

If you haven’t listened yet, now is a great time to jump into Season 3 of Talking Wisely! Each episode is designed to meet you where you are, offering real conversations about AI, medical record review automation, and claims processes from individuals who are building and using these solutions every day.

To stay in the loop, you can subscribe to the Wisedocs newsletter for new episodes and industry updates. You can also explore how these dialogues connect to the work behind Wisedocs, and the broader claims documentation platform that supports teams managing healthcare records every day. Make sure to tune in soon!