2025 Survey Report:
AI in claims and the 4x trust effect of human oversight
Discover why AI with human-in-the-loop is reshaping trust, adoption, and efficiency in claims management in this Wisedocs-commissioned survey report with PropertyCasualty360.
Trust increases by nearly 4x with human oversight
The findings are clear: trust in AI is low, but when paired with human oversight it grows dramatically.
increase in trust when expert human oversight is added to AI, compared to AI-generated output alone
of respondents do not yet use AI in their claims process
believe AI can improve efficiency through speed and resource optimization
What do claims professionals really think about AI?
Despite industry hype, most claims professionals remain skeptical of AI alone. Hear directly from claims experts, operational leaders, and tech decision-makers on how human-in-the-loop systems are:
- Rebuilding trust
- Accelerating claims processing,
- Freeing teams to focus on more strategic work.
Exclusive Survey Insights:
- Adoption & Trust: From adoption rates to trust levels from claims professionals, see what’s holding back AI adoption in the industry, and what’s accelerating it.
- The Human Advantage: Why adding expert human review to AI-generated outputs is the key to gaining organizational buy-in.
- Efficiency Over Everything: Where claims teams are seeing the biggest gains from AI, from speed to productivity.
- A Roadmap for Adoption: How to best roll out AI in a trusted and practical way for your claims team.
Bridge the trust gap with AI and expert human oversight
Download your copy of “AI in Claims: The 4x Trust Effect of Human Oversight” and empowering your team to make faster, defensible decisions.