2025 Survey Report:
AI in claims and the 4x trust effect of human oversight

Discover why AI with human-in-the-loop is reshaping trust, adoption, and efficiency in claims management in this Wisedocs-commissioned survey report with PropertyCasualty360.

Trust increases by nearly 4x with human oversight

The findings are clear: trust in AI is low, but when paired with human oversight it grows dramatically. 

4

x

increase in trust when expert human oversight is added to AI, compared to AI-generated output alone
58

%

of respondents do not yet use AI in their claims process
75

%

believe AI can improve efficiency through speed and resource optimization
0

What do claims professionals really think about AI?

Despite industry hype, most claims professionals remain skeptical of AI alone.  Hear directly from claims experts, operational leaders, and tech decision-makers on how human-in-the-loop systems are:

  • Rebuilding trust
  • Accelerating claims processing, 
  • Freeing teams to focus on more strategic work.

Exclusive Survey Insights: 

  • Adoption & Trust: From adoption rates to trust levels from claims professionals, see what’s holding back AI adoption in the industry, and what’s accelerating it.
  • The Human Advantage: Why adding expert human review to AI-generated outputs is the key to gaining organizational buy-in.
  • Efficiency Over Everything: Where claims teams are seeing the biggest gains from AI, from speed to productivity.
  • A Roadmap for Adoption: How to best roll out AI in a trusted and practical way for your claims team.

Bridge the trust gap with AI and expert human oversight

Download your copy of “AI in Claims: The 4x Trust Effect of Human Oversight” and empowering your team to make faster, defensible decisions.