2025 Survey Report:
AI in claims and the 4x trust effect of human oversight

Discover why AI with human-in-the-loop is reshaping trust, adoption, and efficiency in claims management in this Wisedocs-commissioned survey report with PropertyCasualty360.

Trust increases by nearly 4x
with human oversight

The findings are clear: trust in AI is low, but when paired with human oversight it grows dramatically.

4

x

increase in trust when expert human oversight is added to AI, compared to AI-generated output alone

58

%

of respondents do not yet use AI in their claims process

75

%

believe AI can improve efficiency through speed and resource optimization

What do claims professionals
really think about AI?

Despite industry hype, most claims professionals remain skeptical of AI alone. Hear directly from claims experts, operational leaders, and tech decision-makers on how human-in-the-loop systems are:

Rebuilding trust
Accelerating claims processing
Freeing teams to focus on more strategic work

Exclusive Survey Insights

Adoption & Trust

From adoption rates to trust levels from claims professionals, see what’s holding back AI adoption in the industry, and what’s accelerating it.

The Human Advantage

Why adding expert human review to AI-generated outputs is the key to gaining organizational buy-in.

Efficiency Over Everything

Where claims teams are seeing the biggest gains from AI, from speed to productivity.

A Roadmap for Adoption

How to best roll out AI in a trusted and practical way for your claims team.

Bridge the trust gap with AI and expert human oversight

Download your copy of “AI in Claims: The 4x Trust Effect of Human Oversight” and empowering your team to make faster, defensible decisions.

Insights & announcements

Strategic updates, expert perspectives, and product highlights from Wisedocs.

Wisedocs Announces New Washington, DC Office

We’re thrilled to officially announce the opening of our new Washington, DC office, signalling a significant milestone in Wisedocs’ continued growth across North America.

Wise Product Picks with Elissa: Custom Reports

Wisedocs would like to welcome you back to Wise Product Picks with Elissa Gallegos! In this monthly series, we highlight Wisedocs’ innovative features and offerings through Elissa's clinical perspective. This time, we are diving into how Custom Reports is transforming the way healthcare, legal, and insurance professionals create and share claim documentation..

Four Years Strong: Wisedocs Named a Great Place to Work®

We are proud to announce that Wisedocs has been Certified™ as a Great Place to Work® for the fourth consecutive year by the Great Place to Work® Institute Canada, a prestigious recognition based entirely on feedback from our dedicated employees.