Workers’ Compensation Legal Defense Firm Automates 80% of Legal File Review—Without Compromising on Accuracy or Oversight

Executive Summary: Workers’ Compensation Legal Defense Firm + Wisedocs

Client: A leading regional legal defense firm specializing in workers’ compensation ‍

Industry: Legal – Workers’ Compensation

Use Case: High-volume medical claims document review

Summary:

A top-tier legal defense firm specializing in workers’ compensation law adopted Wisedocs to automate time-consuming medical file processing. Faced with rising caseloads and manual inefficiencies, the firm turned to AI-powered workflows to improve turnaround time, free up legal teams for higher-value work, and scale operations—all without compromising on quality or compliance.

Problem

Manual document briefing was too time-consuming, unpredictable, and labor-intensive to sustain with the existing staff and tools.

Solution

The firm adopted Wisedocs' AI-powered document processing to automate file review, reduce manual workload, and scale operations.

Impact

• 80% of incoming case files are now processed through Wisedocs
  
  
• 66% reduction in total document processing time
  
  
• 150% increase in document processing capacity per business day
  
  
• Large files (10,000–30,000 pages) are now handled by 2 staff members instead of 8
  
  
• 12-day faster turnaround using 75% fewer staff, replacing last-minute crunches with proactive, scalable workflows—giving lawyers the time they need to prepare, strategize, and win.

The Firm

A leading legal defense firm with decades of experience specializing in workers’ compensation claims has long served clients across public and private sectors.

The firm represents clients in workers’ compensation cases before regulatory bodies and at all levels of the court system. Its client base includes some of the largest insurance groups in its jurisdiction, as well as mid-sized and smaller carriers, third-party administrators, self-insured groups, and various public entities including municipalities and educational institutions.

Nearly all of the firm’s attorneys are board-certified specialists in workers’ compensation law, underscoring their deep domain expertise and longstanding commitment to high-quality legal representation.

The Problem

The legal defense firm operates under tight timelines and handles high-volume case files that demand meticulous attention to detail. 

Processing these files often meant briefing and sorting thousands of pages by hand—each case ranging from a few dozen to over a thousand pages. Occasionally, the firm received raw files exceeding 10,000 to 30,000 pages, which required multiple days and up to eight legal reviewers to complete manually. This approach had become unsustainable under existing staffing levels.

Manual document briefing introduced several specific pain points. Staff needed to:

• Review, sort, and extract documents from raw files: Attorneys and legal file reviewers were spending hours each day manually navigating thousands of pages of case files, a time-consuming process that often led to last-minute completions, sometimes just 1–3 days before deadlines.
• Delete duplicates or irrelevant pages: the firm’s legal defense team was tasked with meticulously analyzing and removing duplicate pages manually from case files containing thousands of documents, diverting valuable time away from legal strategy.
• Combine relevant files into a new document with a clean, organized structure: Manually reviewing disorganized case files and combining relevant files into a single document was the result of hours of tedious work for the overburdened team of reviewers tasked with supporting the entire firm.

While this process was necessary to deliver high-quality legal outcomes, it was no longer feasible. To maintain deadlines and quality without expanding headcount, the firm needed a faster, more efficient, and more accurate way to handle case documentation at scale.

Partners at the firm who helped lead the decision to find a better solution found that the need for reliability, efficiency, and scale set the stage for the firm’s adoption of Wisedocs.

The Solution

After receiving a referral to Wisedocs, it became clear that the firm’s manual processes had reached their limit. 

Their old process of manually briefing thousands of pages a day was no longer feasible.

Embracing AI, with expert human oversight, was a natural step in the firm’s ongoing pursuit of efficiency and client-focused innovation.

With two key considerations in mind, the firm found Wisedocs to be the right solutions partner who delivered on: 

• Speed: How quickly documents could be returned, given strict legal deadlines.
• Quality: The firm’s reputation and line of work in workers’ compensation claims necessitated a custom solution across various legal workflows.

Legal practice in workers’ compensation is a highly specialized and niche area of law. When it comes to documents, workers’ compensation legal defense operates at the intersection of medical, government, and legal entities and have highly specific requirements for their document review. 

Document review can vary firm to firm, and Wisedocs’ solution was built with this customization in mind. Wisedocs’ configurable claims document processing solution made it easy to tailor the outputs to the firm’s unique needs. Prioritized with searching for an effective solution to leverage AI capabilities to maximize efficiency, the firm found immense value in Wisedocs’ time spent understanding the intricacies of their existing processes to create a custom solution for their legal case review needs. 

The firm deeply appreciated Wisedocs’ responsive approach to collaboration. Rather than offering a generic solution, Wisedocs’ team took the time to understand the firm’s specific document-processing needs and adjusted the platform’s configurability accordingly. By adapting the platform to meet the firm's distinct requirements, Wisedocs reinforced its dedication to delivering a purpose-built, results-driven solution rather than relying on a one-size-fits-all approach.

Wisedocs understands that no two review processes are alike. That’s why our platform was built with flexibility at its core, enabling teams across different industries to tailor outputs to their specific workflows and lines of business. In this case, the legal defense firm leveraged Wisedocs’ configurable features, including automated workflows and AI Medical Chronologies, to generate auto-sorted and indexed claim case chronologies that aligned with their workers’ compensation legal case reviews, meeting client expectations and deadlines. By combining automation with expert human oversight, the firm was able to improve accuracy, maintain consistency across teams, and scale its operations efficiently under increasing caseloads.

Throughout onboarding and implementation, the legal defense team noted how Wisedocs demonstrated a proactive and collaborative approach. By quickly gaining a clear understanding of the firm’s internal file processing workflows, Wisedocs was able to offer thoughtful suggestions, implement meaningful modifications, and even deploy system updates that significantly enhanced operational efficiency. This level of support was instrumental in helping the firm realize immediate value from the platform.

Wisedocs’ implementation team is central to our commitment to client success. With a deep understanding of legal workflows, our experts collaborate closely with clients to tailor our configurable AI solutions to their specific needs and business goals. By letting AI handle the heavy lifting, teams are empowered to focus on higher-value, strategic work—delivering faster, more accurate document reviews without compromising quality or accuracy.

The Impact

The firm saw an immediate impact on the legal defense team’s productivity.

Since implementing Wisedocs’ AI-powered claims document solution, the firm has experienced measurable improvements in efficiency, accuracy, and speed, with processing time for manual document briefing dropping by over 70%. Large files that had previously required a team of 8 staff can now be completed by only two. A tight turnaround used to mean files were submitted just 1-3 days before the deadline. Now, files are consistently returned two weeks or more in advance, giving claim stakeholders ample time to prepare for the courtroom and form defensible decisions with confidence. 

The integration of Wisedocs fundamentally transformed the firm’s file management processes—streamlining everything from initial intake to final delivery. The AI-powered platform became deeply embedded in daily operations, with nearly every team member interacting with Wisedocs processed files as part of their routine. Its impact was so substantial that it quickly became difficult to imagine workflows without it.

While initially the workers’ compensation legal defense firm relied on Wisedocs solely for large files, the firm quickly realized the potential Wisedocs’ automated solutions had for many areas of the review process. Today, approximately 80% of the files the firm receives are processed through Wisedocs. As a result of adopting Wisedocs, the firm experienced a significant increase in operational efficiency, with file processing times reduced by 66 percent. This level of automation has eased workload pressure, reduced manual bottlenecks, and allowed staff to reclaim time for more strategic legal work. Previously, a team member might manually brief up to 8,000 pages in a standard business day. With Wisedocs’ AI-powered processing, the firm can now handle over 20,000 pages in the same timeframe—representing a 150% increase in document processing capacity and efficiency across the board.

Taking on the heavy lifting for legal firms, Wisedocs AI-powered solution empowers attorneys to concentrate their time on valuable tasks—instead of being burdened by manual document processing.

The firm found that centralized document handling is an added benefit of adopting the AI-powered solution. For legal teams in need of editing and arranging documents for legal stakeholders such as medical experts, the task has never been easier. Wisedocs’ AI Medical Chronologies and their ability to format a configurable table of contents, sorting claim documents in each case by user, date, claimant, or claim, make a significant impact in the quick review of case files. With easy identification and segmentation by document type, each piece of evidence is easy to find, and attorneys and medical experts who work closely with the firm can quickly locate information to build well-informed expert decisions faster. 

Partnered with Wisedocs, the firm has not only streamlined its document processing workflows but also elevated the quality and speed of its legal reviews, empowering both internal teams and external experts to collaborate more effectively and make faster, more confident decisions with ease.