Welcome back to Wisedocs Brain Power, our series highlighting the people behind the technology and the work that brings it to life each day. Today, we’re introducing Alisa Gamayunova, Technical Account Manager at Wisedocs, whose role connects clients, product, and real-world problem solving to help legal and claims teams get more clarity from their AI medical record review.
Working closely with clients, Alisa helps translate everyday workflow challenges into practical solutions inside our AI medical record review platform. Her curiosity, empathy, and collaborative approach reflect the people-first culture shaping Wisedocs today, one that continues to grow alongside the company’s momentum, including our upcoming Great Place to Work® Best Places to Work for Startups recognition and the broader vision for building a thoughtful, human-centered company shared by our leadership team last year.
Tell us about your career so far. How did you end up in the tech and startup world and eventually at Wisedocs?
“I joined Wisedocs just over a year ago, shortly after finishing my degree in Computing and Cognitive Science,” Alisa noted. “Studying computer science alongside psychology and philosophy made me interested in how technology shapes people’s lives, and the gap that often exists between AI powered solutions and the people they’re meant to help. I wanted to work somewhere focused on making technology genuinely useful in everyday work.”
Across the U.S., clinicians spend nearly 28 hours each week on administrative tasks, with claims professionals facing even heavier documentation and records review demands. As healthcare and legal teams handle growing volumes of medical records, AI medical record review tools that reduce manual review are becoming part of daily operations.
Alisa joined Wisedocs as a Support Specialist before growing into her current role as Technical Account Manager. “Our goal is always to relieve people of manual processes that create friction, from doctors to adjusters to attorneys spending hours on paperwork when their expertise should be spent making decisions,” she explained. Today, her work helps drive adoption of AI medical record review and AI medical chronology solutions that bring greater clarity to complex files.
What makes you excited about Wisedocs and your role as a Technical Account Manager? What are the biggest challenges you tackle?
“Working directly with the teams who use our platform is what makes this role so exciting,” Alisa shared. “I get to see immediate outcomes, whether that’s helping clients sort medical files faster, removing non-actionable pages, or configuring workflows that deliver a clean final document ready for review. When claims adjusters or legal teams can spend less time managing paperwork and more time making claims intelligence decisions, you can actually feel the impact right away.”
Claims professionals report spending up to 40% of their time on administrative work instead of decision-making, with a single claim often requiring 15 to 20 hours of manual medical record review before analysis even begins. AI medical record review tools that organize and summarize medical records give teams a clear starting point instead of a stack of documents to work through, which is what makes the work feel meaningful day to day.
“The biggest challenges are the ones that require collaboration across every team,” she added. “You need a deep understanding of the product, our processes, and where those processes are heading because things are always evolving.” Balancing immediate client needs with long-term adaptability means building solutions that work now while continuing to grow alongside the platform.
Give us a day in the life of a Technical Account Manager: what’s your 9-5 look like?
“My days are usually split into three parts,” Alisa explained. “About a third is client calls, a third is internal collaboration, and a third is building and refining configurations.” Client conversations range from discovery sessions and troubleshooting to training and office hours, where she works directly with attorneys and paralegals using the platform. These interactions help her understand how teams move through medical records day to day and ensure configurations support their workflows smoothly. Over time, patterns emerge, allowing her to identify shared friction points and bring those insights back to the team.
Her experience reflects a broader shift across the legal industry, where AI tools are becoming part of everyday practice. Recent surveys show most legal professionals now use AI in their work, with nearly half viewing it as essential to daily workflows. As adoption grows, roles focused on training, configuration, and workflow alignment have become central to successful implementation.
“I work closely with Machine Learning, Operations, and Product and Technology to keep projects moving and new features supported internally,” she said. From mentoring the support team to handling complex escalations, Alisa stays closely connected to both client needs and product development, helping improve how AI medical record review tools work in real-world environments.
You partner with Enterprise clients to lead configuration, product rollouts, and workflow design. What’s your approach to ensuring a seamless adoption and long-term success for our clients?
“Everything starts with meaningful discovery,” Alisa noted. “You have to truly understand what a client needs, why they need it, and how it fits into their broader team and organization.”
Her approach is grounded in curiosity and compassion, taking time to learn how teams actually work, where friction appears, and what success looks like from their perspective.
That deeper understanding helps ensure solutions feel practical within real workflows rather than something teams have to force into place. AI tools tied to clinical documentation can reduce burnout odds by about 72% when implemented well, reinforcing how much thoughtful adoption matters.
From there, the focus shifts to designing processes that feel natural and sustainable over time. “Once you understand the core need, you can look at solutions from every angle,” she explained. Sometimes that means shaping future product improvements, and other times it involves creatively configuring existing AI medical record summary features to support the client’s goals. By balancing immediate usability with long-term adaptability, Alisa helps organizations adopt new tools in a way that fits how they already operate while still leaving room to grow.
How do you collaborate with other internal teams to solve client challenges and drive results?
“The best collaboration starts with fully understanding the client’s problem and having a clear vision of what we’re trying to build,” Alisa explained. With that clarity, she works closely with Product, Machine Learning, Operations, and Support teams to translate client needs into shared priorities, making sure everyone understands both the goal and the impact behind the work.
After a year at Wisedocs, Alisa has developed a strong sense of how each team contributes across the product, helping streamline coordination as projects move forward. From aligning timelines to managing logistics during feature rollouts, she helps keep teams connected and focused.
“Once everyone has a clear direction, coordinating the moving pieces becomes the fun part,” she said, ensuring new features launch smoothly while staying grounded in real client needs.
What’s one surprising thing about your job that most people wouldn’t expect?
“The speed of change was definitely the biggest surprise,” Alisa recalled. “A process that works for a month or two can quickly evolve as the product grows, teams expand, and new clients come on board.” In a startup environment, workflows are constantly shifting, which means learning and adapting are part of the daily rhythm.
That constant motion is also what keeps the role engaging. Each change brings new challenges and opportunities to improve how clients experience the platform, making every day feel a little different while helping processes become clearer and more supportive for the teams using them.
What advice do you have for someone looking to break into a customer-facing, strategic tech role like Technical Account Management?
“I’d recommend this role to anyone who enjoys working at the intersection of technology and people,” Alisa shared. “If you like understanding how systems work, collaborating across teams, and designing better experiences for clients, that’s usually a good sign you’ll enjoy technical account management.”
The role blends technical problem solving with relationship building, often requiring you to shift between client needs and product thinking throughout the day. Her biggest advice is to stay curious and open to learning.
“You won’t always feel fully prepared, and that’s part of the role,” she said. Leaning into those moments, asking questions, and staying adaptable helps you grow quickly and build confidence in a space that is constantly evolving.
Why People Like Alisa Make Wisedocs a Great Place to Work
Alisa’s work reflects the collaborative, client-focused culture at Wisedocs. Her thoughtful approach to AI medical record review helps ensure technology supports real workflows and the people behind them.
As Wisedocs grows, it’s people like Alisa who shape an environment grounded in teamwork, curiosity, and meaningful impact, reminding us that the strength of the platform comes from the team building it every day.
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