Technology-enabled solutions should be the solutions of choice to companies in claims processing as they look to balance cuts in spending due to a looming recession with the rapid growth seen in the global healthcare claims management market size, expected to reach USD 136.67 billion by 2030. 

Wisedocs uses artificial intelligence to reduce repetitive manual tasks in your document processing workflows and processes medical records 70% faster. More specifically, Wisedocs’ Medical Chronologies replaces the tedious review of medical records with artificial intelligence that automatically sorts & tags files to drastically reduce the time it takes to produce medical summaries. 

Ahead, Emily Alexander, Medical Records Lead at Wisedocs weighs in on three key reasons why the traditional approach to compiling medical summaries is not ideal, and how leveraging Wisedocs can help you make your business significantly more time- and cost-effective. 

Meet Emily Alexander, Medical Records Lead at Wisedocs

Emily Alexander is the Medical Records Lead at Wisedocs, before which she was the Clinical Documentation Specialist of a well-renowned multi-specialty hospital in Qatar for over 7 years. 

Medical summaries are concise chronologies of medical records

Medical summaries are an accurate chronology of how a claimant’s medical condition has evolved, and the medical care they received, from the date of their injury till current day. 

When asked about what a medical summary should typically contain, Emily says summaries review “hundreds of records and present all relevant information onto one document that is quick and easy to review.” Summaries mainly include medical and billing records pertaining to the given injury, but could also include depositions, expert reports, interviews with the injured party & treating providers, among other records. 

Medical summaries speed up case processing

A claimant’s medical records can go up to hundreds of pages, which can not only be time-consuming, but also expensive, especially if reviewed on a per page basis. 

When asked about the significance of medical summaries in claims reviews, Emily remarks that while medical records are normally incredibly time consuming and laborious to review, they are important because they allow reviewers to review claims faster by eliminating irrelevant or duplicate files.

"Summaries distill hundreds of pages of medical information down to less than 10 pages. Medical summaries save time for the reviewer and also help the claimant get their case processed quicker.”
- Emily Alexander, Medical Records Lead at Wisedocs

Teams read at least 300 pages of records for medical summaries

Unless your team is leveraging a platform like Wisedocs to cut down on labor intensive tasks in claims processing, teams manually sort through hundreds, if not thousands of pages, to create medical summaries.

When asked about what the typical workflow looks like, Emily explains that “teams normally go through a tedious process of reading from 300 to over 1000 medical documents to note down all relevant information. If teams miss something, they revisit all the documents to ensure they find the right information. Most times the documents may not be in chronological order, which makes it harder to track, and requires more time and effort. Once the summary is completed, it takes even more time to review and ensure that no relevant information is missed out.”

Achieve faster medical summaries with Wisedocs

Wisedocs’ Medical Chronologies, as well as dedicated support for Medical Record Summary customers cuts the time it takes to review medical records by a considerable amount. Medical Chronologies leverages artificial intelligence to sort and organize medical records by date, service provider, title, and document category with ease. 

When asked about the benefit of using Wisedocs over the manual approach to creating medical summaries, Emily notes that “Wisedocs offers a combination of technology and human-in-the-loop review to ensure that all important information is extracted from the medical record and synthesized accordingly.” The platform’s artificial intelligence automates repetitive tasks in the workflow, while the support team understands the nuance in your business requirements to personalize the workflow to your needs, while still saving your company time and money. 

Leverage artificial intelligence for faster, smarter claims processing. Get in touch to schedule a demo.