Wisedocs at Connected Claims USA 2025: Insights on the Future of Claims Innovation

The moment you stepped into Reuters’ Connected Claims USA 2025, it was clear you were surrounded by people who truly care about improving the claims journey. With roughly 63% of insurers planning to have fully digitized operations by the end of 2025, the conversations felt even more timely. Carriers, insurtech teams, and industry leaders spent the week talking through what it means to build processes that feel faster and supportive for the individuals behind every claim.

Meghan Booth, our Director of Strategic Partnerships, listened closely to the conversations shaping the next wave of claims innovation. She heard a consistent interest in digitization that feels intuitive and easy to adopt, paired with growing curiosity about generative and agentic AI as guidance that helps experts do their best work. These themes guided many of the discussions and offered a grounded look at where claims are heading next.

What Industry Leaders Are Saying About AI in Claims

Leaders at Connected Claims described AI as a collaborative partner that helps adjusters and examiners navigate with ease. Professionals were excited about support that makes communication smoother, moves teams through claims document reviews quicker, and lightens the load when files get dense. About 90% of insurers say they feel optimistic about AI’s role in their business, and that confidence was reflected throughout the event. AI medical records summary, image validation, and small AI-assisted touchpoints came up often as examples of changes already making a real impact.

Some honest challenges surfaced too. Legacy systems are still slow progress, and teams want technology that fits naturally into the work they already do. Trust grows when AI can show its reasoning clearly, so transparency remains a priority for anyone adding new systems to the claims process.

Key Takeaways From Connected Claims 2025

Meghan heard a lot of thoughtful exchanges throughout the week, and certain ideas kept bubbling to the surface. These were the messages leaders returned to again and again as they looked toward the future of claims:

• Automation is being embraced as a way to strengthen human judgment, giving adjusters space to think through decisions.
• Empathy and clear communication remain central to all claimant interaction, no matter how advanced AI becomes.
• There is growing interest in bringing claims and underwriting closer together using better data and shared insight.
• Leaders continue to highlight the need for strong training, governance, and guided change management so teams stay prepared as new technology rolls out.

How Wisedocs Brings Human Expertise and AI Together in Claims

What claims professionals shared at Connected Claims aligned naturally with the way we at Wisedocs approach claims innovation. Many leaders said they want AI that empowers adjusters without taking the wheel, and that idea sits at the heart of our mission. In a recent survey report, Wisedocs found that trust in AI increases by nearly 4x with human oversight, and that belief in human-guided decision making is exactly what shapes the way we build. Our goal is to help your team work faster and accurately while keeping the human touch that makes a real difference in claimant care.

Responsible AI and transparency were mentioned often, and those expectations are built into everything we create. With a human-in-the-loop approach, Wisedocs’ claims documentation platform—offering AI medical record summaries and AI medical chronologies—provides trusted, human-validated outputs you can rely on, ensuring claimants feel supported at every step.

Looking Ahead to the Future of Claims Innovation

This year’s #CCUSA 2025 conversations reminded us how much progress is happening across the industry and how many teams are working hard to modernize while preserving the human connection behind each claim. If you want to see how AI can enhance your team’s daily tasks in a practical, trustworthy way, we’d be happy to chat. Reach out or explore the Wisedocs platform to learn more.