Where Empathy Meets Claims
Integrating Empathy, Intelligence, and Innovation into the Claims Journey
In today’s claims environment, insurers are navigating a complex set of challenges. Rising customer expectations, outdated legacy systems, workforce shortages, and operational inefficiencies are putting unprecedented strain on claims teams. These pressures are exposing critical gaps in empathy, operational intelligence, and innovation throughout the claims journey—gaps that can no longer be ignored.
Yet within these challenges lies a significant opportunity for transformation.
In partnership with Insurtech Insights, Wisedocs brings together leading experts from across the claims ecosystem to examine how AI and advanced analytics are reshaping claims assessment. This discussion explores how the industry can thought fully integrate technology with human expertise and deliver claims experiences that are faster, fairer, and more connected, without compromising empathy or trust.
Register to learn:
- What defines an empathetic claims journey—and why it’s key to the future of insurance
- Strategies for carriers to rebuild trust after unsuccessful claims modernization efforts
- How pairing domain expertise with AI enhances accuracy, transparency, and outcomes in claims
- The bold transformations reshaping the insurance landscape—and how to prepare for what’s next
Speaker
Denys is the Head of ML at Wisedocs and startup advisor. He's worked with 50+ enterprises in their AI journey, is a sessional lecturer at the University of Toronto and his Gen AI courses have helped 200,000+ learners build key skills through Linkedin Learning. He's worked across the AI product stack, being hands-on building key ML systems, managing product delivery teams, and working directly with customers on best practices.
Sabine VanderLinden is the Co-Founder, CEO, and Venture Partner at Alchemy Crew Ventures, where she leads global R&D and adoption labs that connect Fortune 500 insurers and corporates with cutting-edge technology ventures. A multi-award-winning InsurTech leader, bestselling author, advisor, and honorary senior visiting fellow at Bayes Business School, she is recognized for shaping corporate innovation and advancing responsible AI, FinTech, and InsurTech adoption at scale.
Marc Scheidegger is the Global Chief Claims Officer at Swiss Re Corporate Solutions, bringing over 30 years of experience in claims, operations, and innovation across the insurance industry. With advanced qualifications in innovation management, marketing, and insurance, he is known for his tech-savvy, collaborative leadership style and ability to design strategic, long-lasting solutions that create value for customers and stakeholders.
Sr. Director, Claims Transformation, Markel Description Copy: Maren Polakoski is the Senior Director of Claims Transformation at Markel, where she leads global product and operational initiatives that drive measurable financial impact and modernize the claims experience. With a proven track record of delivering over $100M in enterprise value, she aligns technology, talent, and strategy to build scalable digital solutions, optimize operations, and champion a culture of innovation and excellence.
Chief Claims Officer, Plymouth Rock Assurance Description Copy: Andrew Leeds is the Chief Claims Officer at Plymouth Rock Assurance, where he leads the homeowners claims operation of nearly 100 adjusters and managers and oversees more than $150M in annual loss and expense spend. A former Fortune 100 and military leader, he is known for delivering strong operational results through national strategy execution and deep expertise across homeowners, APD, liability, litigation, and customer advocacy.
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